Start a new adventure in 2024
An invitation to join a small group designed for the Purposefully Human community and ALL who seek...
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Author: Jerry Seufert
Stop building CX departments and build influence instead
by Jerry Seufert and Karl Sharicz Over the years in many quarters, it has become an article of...
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Real-world customer experiences are reminders that big challenges remain
For all the many accomplishments in the customer experience world by its dedicated and creative...
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Experiencing great customer experience
Following a recent visit to Disney World to do customer experience observations, I was greeted by...
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James Joyce, Ulysses, and what the humanities can teach us about customer experience
I am reading “Ulysses” by James Joyce, regarded as one of the great works. What does James Joyce...
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