Now Hiring Human AI Pros
Hi, Friend – I recently created this new job description and I think you’d be perfect...
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Category: Needs & Empathy
Always human, sometimes a customer: The distinction that could be undermining CX
My career in CX began unintentionally when I tried to answer what seemed a simple question: Why...
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A human-centered approach to emergency services
I’ve learned that people will forget what you said, people will forget what you did, but...
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Humanitarian ≠ Instrumentarian
When trying to design and deliver human experiences the overall attitude is crucially important....
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