A person’s purpose is to be a person.
A person’s purpose is to be a person. A person’s value is in their personhood.Whether...
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Category: Resources
Stop building CX departments and build influence instead
by Jerry Seufert and Karl Sharicz Over the years in many quarters, it has become an article of...
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Real-world customer experiences are reminders that big challenges remain
For all the many accomplishments in the customer experience world by its dedicated and creative...
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Always human, sometimes a customer: The distinction that could be undermining CX
My career in CX began unintentionally when I tried to answer what seemed a simple question: Why...
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Experiencing great customer experience
Following a recent visit to Disney World to do customer experience observations, I was greeted by...
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