Real-world customer experiences are reminders that big challenges remain
For all the many accomplishments in the customer experience world by its dedicated and creative...
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Category: Resources
Always human, sometimes a customer: The distinction that could be undermining CX
My career in CX began unintentionally when I tried to answer what seemed a simple question: Why...
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Experiencing great customer experience
Following a recent visit to Disney World to do customer experience observations, I was greeted by...
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Do customers exist or are we humans who buy things?
At first glance this may seem a matter of semantics but, as is often the case, terminology...
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James Joyce, Ulysses, and what the humanities can teach us about customer experience
I am reading “Ulysses” by James Joyce, regarded as one of the great works. What does James Joyce...
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