WHY CHANGE IS SO HARD FOR ORGANIZATIONS – AND NEW WORK ISN’T THE ANSWER WE HOPE IT WILL BE
Change always sounds great in theory. But in practice? It’s often uncomfortable, irritating—and...
Read MorePosted by Felix Bennien | May 22, 2025 | Steering & Governance |
Change always sounds great in theory. But in practice? It’s often uncomfortable, irritating—and...
Read MorePosted by Jerry Seufert | Mar 30, 2023 | Steering & Governance |
by Jerry Seufert and Karl Sharicz Over the years in many quarters, it has become an article of...
Read MorePosted by Jerry Seufert | Mar 29, 2023 | Steering & Governance |
For all the many accomplishments in the customer experience world by its dedicated and creative...
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